University of Calabar Teaching Hospital
Calabar, Cross River State
The Department of SERVICOM at the University of Calabar Teaching Hospital (UCTH) is dedicated to ensuring efficient and effective service delivery within the hospital. SERVICOM, which stands for Service Compact with All Nigerians, is a government initiative aimed at improving the quality of public service by setting and monitoring service standards. At UCTH, the department focuses on creating a customer-centric environment that prioritizes patient care, timely delivery of medical services, and the overall satisfaction of individuals who access the hospital’s facilities. By providing a framework for accountability and transparency, the department contributes to the hospital’s commitment to improving healthcare services for the community.
In addition to its primary role in enhancing service delivery, the Department of SERVICOM at UCTH also works to educate and train hospital staff on the importance of excellent service and professionalism in healthcare. The department regularly evaluates service performance through feedback mechanisms, ensuring that patient concerns and suggestions are addressed promptly. This proactive approach enables the hospital to continuously improve its services, fostering a culture of excellence, respect, and trust between patients and healthcare providers. Through its dedication to service excellence, the department helps uphold UCTH’s reputation as a leading healthcare institution in the region.